Returns & Exchanges
We want you to be happy with your purchase. If something's not right, here's how returns and exchanges work.
Return window You can request a return or exchange within 7 days of delivery.
Conditions for return
- The item must be unused, unwashed, and in its original condition
- All original tags and packaging must be intact
- Products marked "final sale" or purchased during clearance are not eligible for return
How to start a return
- Email allshirts@hotmail with your order number and reason for return
- We'll confirm eligibility and share pickup / drop-off instructions
- Once we receive and inspect the item, we'll process your refund or exchange
Refunds Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. For Cash on Delivery orders, refunds are issued via bank transfer or store credit — you'll be asked for bank details during the return process.
Exchanges Need a different size instead? Let us know when you raise the return — we'll ship the replacement once the original item is received back, subject to stock availability.
Damaged or incorrect items If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.
Shipping charges Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).
Order cancellations Orders can be cancelled free of charge before they are shipped. Once dispatched, the standard return process applies.